Analysis: Nasdaq plays tough with clients angry over Facebook

NEW YORK (Reuters) - It's crisis communications 101 for Corporate America: when a company bungles an event as big as the Facebook IPO, alienates customers, and spawns lawsuits and regulatory inquiries, the CEO apologizes and agrees to provide compensation to make things right. Everyone can then move on.

Source: http://feeds.reuters.com/~r/reuters/MostRead/~3/qrMb35KHC8c/us-facebook-nasdaq-pr-idUSBRE85006620120601

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